Apex Entertainment

Floor Manager

Job Locations US-MA-Marlborough
ID
2020-1088
Category
Customer Service/Support
Type
Full Time

Overview

Apex Entertainment is looking for dedicated, enthusiastic individuals to join our team!

 

We are currently looking for Floor Managers to join our team and help us provide exceptional service to our guests. In this role, you will be responsible for the employees of all Apex Entertainment (Go-Karts, Ropes Course, Bumper Cars, Sports Simulators, Arcade, Bowling, Food and Beverage).

Responsibilities

Responsibilities


Being responsible for exceptional guest service in all areas of the facility
Managing/enforcing routine maintenance with subordinates
Management of subordinate employees in accordance with operating, customer and employee relations policies
Responsible for all attractions, bowling, sports simulators and food and beverage operations
Reviews daily reports to identify employee trends
Maintains accurate and up-to-date daily plan of facilities staffing needs
Works closely with HR to update and maintain accurate employee personnel files
Assist in hiring, orientation and training of new employees as assigned by GM/AGM
Specific employee scheduling and administrative human relations functions as assigned by GM/AGM
Subordinate employee morale and conducting/enforcing discipline when necessary
Responsible for opening and closing out multiple cash drawers throughout the facility
Ensure that all facilities and amusements are kept clean and free of debris
Opens/closes entire facility by following Open/Close procedures
Responsible for reviewing employee hours daily to ensure proper payroll submission
Any additional tasks assigned by management
Works with HR to recruit, interview and hire candidates for employment based on the company needs
Enforcement of sound safety practices, regulations and policies
Ensures all health and safety restaurant policies and procedures are followed
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests


Come enjoy the fun!

Qualifications

Requirements


Strong written and verbal communications skills
Attention to detail and strong organizational skills
Strong leadership and people management skills
Strong multi-tasking, organizational and time management skills to ensure a quick response to guest needs
Effective problem solving skills to detect changes in circumstances or events
Professional and courteous demeanor
Positive team and motivational skills
Ability to communicate effectively in both written and oral format
Exceptional personal hygiene and positive representation of the organization to employees, guests and vendors
High School Diploma required or GED equivalent - Associate Degree, Bachelor’s Degree preferred
1-2 years experience working in the food & beverage and / or hospitality industry
Strong supervisory and interpersonal skills
Proficient with all MS Office Applications
Must be able to stand for 6-12 hours at a time
Must be able to pass a CORI check
Minimum age of 18 years old
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.
Must have a driver’s license or reliable transportation
Must be flexible and adaptable to change
MUST be able to work a flexible schedule including days, nights, weekends and holidays

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